Terms and Conditions

The business relationship between us, pattydoo GmbH (Dernburgstr. 59, 14057 Berlin, tel. +49 30 54 88 40 53), registered in the commercial register of the Local Court of Charlottenburg under HRB 164410 B, represented by the managing directors Ina Fischer and Christian Jähnel, VAT ID: DE298639054 (hereinafter: „pattydoo“), and the customer is governed exclusively by the following General Terms and Conditions (GTC) in the version valid at the time of the order, including where www.pattydoo.de is accessed from outside the Federal Republic of Germany. Any conflicting terms and conditions of the customer shall not form part of the contract, even without express objection by pattydoo and even if we deliver, unless we expressly agree to their application in writing.

2.1 The offers displayed on pattydoo do not constitute a legally binding offer on our part, but a non-binding invitation to the customer to submit purchase offers. Only the order of goods by clicking the „Buy now“ button constitutes a binding offer to conclude a contract of sale. pattydoo is entitled to accept this offer within five days in text form, for example by sending the confirmation email, whereby receipt of the order confirmation by the customer is decisive. The contract of sale is concluded upon this confirmation email. In this email or in a separate email, but at the latest upon delivery of the goods, we will send the customer the text of the contract (consisting of the order, the GTC and the order confirmation) on a durable medium (email or printout) (contract confirmation).

2.2 The contract is concluded in German. English versions of these terms and conditions are provided for ease of understanding only. In the event of any discrepancy between the German and the English version, the German version shall prevail.

3.1 Prices

The prices stated on the product pages include statutory VAT. The applicable shipping costs are stated to the customer in the order form and are to be borne by the customer, unless the customer exercises their right of withdrawal. In the event of withdrawal, the customer shall bear the direct cost of returning the goods.

3.2 Payment methods

We offer the following payment methods: PayPal, credit card (Visa, Mastercard), Apple Pay, Google Pay, payment in advance by separate SEPA bank transfer, and Pay by Bank. Customers resident in Switzerland may additionally use TWINT.

Which payment methods are available in an individual case depends on the contents of the basket and on the delivery country and is shown to you during the ordering process before you submit your order. We reserve the right not to offer individual payment methods in an individual case or to permit further payment methods. We do not charge any additional fee for using the payment methods offered.

3.3 Due date

The purchase price falls due for payment upon conclusion of the contract, unless otherwise provided below.

3.4 Payment processing via PayPal

If you select the PayPal payment method, payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. The PayPal terms of use apply in addition. PayPal may involve further payment services in order to process the payment. Within the PayPal payment method you can choose between the payment sources available there, in particular PayPal balance, direct debit or credit card. Which payment sources are available to you depends on your contractual relationship with PayPal. The PayPal terms of use are available at paypal.com.

3.5 Payment processing via Mollie

If you select the payment methods credit card, Apple Pay, Google Pay, payment in advance by SEPA bank transfer, Pay by Bank or TWINT, payment is processed by our payment service provider Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam, Netherlands. Mollie is licensed as a payment institution by the Dutch central bank (De Nederlandsche Bank). The Mollie terms of use apply in addition. Mollie may involve further payment services in order to process the payment.

Payments via Mollie are to be made to Mollie. Payment to Mollie discharges your payment obligation towards us.

3.6 Credit card, Apple Pay and Google Pay

Where you pay by credit card, Apple Pay or Google Pay, your card is charged upon completion of the ordering process. Depending on the requirements of your card issuer, additional authentication may be necessary (3-D Secure).

3.7 Payment in advance by SEPA bank transfer

Where you pay in advance, the contract is concluded in accordance with clause 2; however, we are entitled to withhold our performance until payment has been received in full. You will receive Mollie's bank details and a payment reference with the order confirmation. Please transfer the invoice amount quoting this payment reference within 14 days of receipt of the order confirmation. The goods will be delivered, or the download made available, only after payment has been received in full. If payment is not received by Mollie within 14 days, we are entitled to withdraw from the contract.

3.8 Pay by Bank

Where you pay by Pay by Bank, you are redirected to your bank and instruct an instant bank transfer to Mollie there. The payment is executed immediately. This requires an account enabled for online banking whose bank supports instant transfers.

3.9 TWINT (Switzerland only)

Customers resident in Switzerland may pay by TWINT. The invoice amount is stated in euros; your account is charged in Swiss francs. Mollie carries out the conversion at the exchange rate applicable at the time of payment. The franc amount charged to your account may therefore differ from the euro amount displayed. Any fees charged by your payment service provider are borne by you.

3.10 Set-off

The customer is only entitled to set-off if their claim is undisputed or has been established by a final and binding court decision. The customer may not withhold payments on account of counterclaims arising from other contractual relationships.

3.11 Transfer of title

The goods delivered remain our property until payment has been made in full.

4.1 Digital content (sewing patterns)

The sewing pattern purchased is made available to the customer for download as an eBook (in PDF file format). A PDF is a file without copy protection. For this purpose pattydoo sends the customer a link to the email address provided by the customer. In principle the link is available to the customer for an unlimited period. However, pattydoo reserves the right to deactivate the link after a certain period, but no earlier than one month after it has been made available. Customers are therefore advised to download the file promptly. In addition, the eBook purchased is available in the customer account under the menu item „My orders“ and can be downloaded there as often as required.

In order to read the eBooks, the customer requires suitable reader software (Adobe Reader, available for Windows and Mac). The format in which an eBook is supplied is stated in the respective product description. Using the reader software, the customer can also print the eBook. Providing the reader software itself is not a contractual obligation of pattydoo. No additional shipping costs apply. Any telecommunication charges incurred during the download are to be borne by the customer.

4.2 Physical items

You will be informed of the delivery time for the items you purchase on the relevant product detail page and before you submit your order.

pattydoo delivers only to customers whose habitual residence (billing address) is in Germany and who can provide a delivery address in the same country.

Where periods are stated in working days, we understand this to mean all days from Monday to Friday inclusive, with the exception of public holidays.

If no units of the product selected by the customer are available at the time of the order, pattydoo will inform the customer of this without delay in the order confirmation. If the product is permanently unavailable, pattydoo will refrain from issuing a declaration of acceptance. In this case no contract is concluded. If the product specified by the customer in the order is only temporarily unavailable, pattydoo will likewise inform the customer of this without delay in the order confirmation.

5.1 The items offered by pattydoo are protected by copyright and/or industrial property rights.

5.2 When an item is purchased by way of a download, pattydoo does not transfer title to any physical object to the customer. By making the item available for download, pattydoo grants the customer a simple, non-transferable and non-sublicensable right to reproduce the item by making the respective textile for personal use. Commercial or trade production of the respective textile in particular does not constitute personal use and is therefore prohibited. Any use beyond this requires the prior consent of pattydoo. If you are interested in commercial use of the item purchased, a corresponding licence can be obtained from pattydoo on request for an amount of € 9.99. Enquiries should be addressed to lizenz@pattydoo.de.

Furthermore – apart from acts of use permitted under copyright law – the customer is not permitted to edit or modify, reproduce, distribute, exhibit and/or communicate to the public the item obtained by way of download. In particular, making the item publicly available on the internet or in other networks is prohibited.

6.1 When concluding a distance contract, consumers generally have a statutory right of withdrawal, about which we provide information below in accordance with the statutory model. A model withdrawal form can be found in 6.2. The exceptions to the right of withdrawal are set out in 6.3.

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us, pattydoo GmbH, Dernburgstr. 59, 14057 Berlin, tel. +49 30 54 88 40 53, email: service@pattydoo.de, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

6.2 Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it to us.)

— To pattydoo GmbH, Dernburgstr. 59, 14057 Berlin, tel. +49 30 54 88 40 53, email: service@pattydoo.de:

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

— Ordered on (*)/received on (*)

— Name of consumer(s)

— Address of consumer(s)

— Signature of consumer(s) (only if this form is notified on paper)

— Date

(*) Delete as appropriate.

End of the instructions on withdrawal

6.3 The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer's personal requirements.

The right of withdrawal expires early in the case of contracts for the supply of digital content not supplied on a tangible medium if the trader has begun performance of the contract after the consumer has given their express consent to this and has at the same time confirmed their awareness that they thereby lose their right of withdrawal when performance of the contract begins.

7.1 pattydoo is liable for material defects in accordance with the applicable statutory provisions, in particular sections 434 et seq. of the German Civil Code (BGB).

7.2 The limitation period for warranty claims in respect of the goods delivered is two years from receipt of the goods in dealings with consumers. For purchasers who are not consumers, the limitation period for warranty claims is one year.

7.3 An additional guarantee applies to the goods delivered by pattydoo only if it was expressly given in the order confirmation for the respective item.

8.1 pattydoo is liable without limitation for injury to life, body or health. In cases of impossibility and default, and in the event of a breach of material contractual obligations, pattydoo is also liable for slight negligence, but in that case limited to the typical, foreseeable damage. Material contractual obligations (cardinal obligations) are those contractual obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer regularly relies and may rely. Typical foreseeable damage is damage falling within the protective purpose of the contractual provision breached in each case. In all other respects, pattydoo is not liable for slight negligence. The above limitations of liability also apply to the officers, legal representatives and vicarious agents of pattydoo where claims are asserted directly against them.

8.2 The limitations of liability set out in 8.1 do not apply where pattydoo has fraudulently concealed the defect or has given a guarantee as to the condition of the item. The same applies where pattydoo and the customer have reached an agreement on the condition of the item. The provisions of the German Product Liability Act remain unaffected.

8.3 According to the current state of the art, data communication over the internet cannot be guaranteed to be error-free and/or available at all times. pattydoo is therefore not liable for the constant and uninterrupted availability of its web shop.

We collect and store the customer data necessary for processing our business. We comply with the statutory provisions when processing personal data. Details can be found in our privacy policy, which is available online: privacy policy.

10.1 All disputes arising from the legal relationship between the customer and pattydoo are governed by the law of the Federal Republic of Germany. In the case of consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.

10.2 Where the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and pattydoo is our registered office. The same applies if the customer has no domicile within the European Union.

10.3 We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.

Version: October 2026