Terms and Conditions

For the business relationship between us, pattydoo GmbH (Dernburgstr. 59, 14057 Berlin, Tel. +49 30 54 88 40 53), registered in the commercial register of the Charlottenburg District Court, HRB 164410 B, represented by the managing directors Ina Fischer and Christian Jähnel, VAT ID: DE298639054 (hereinafter: "pattydoo") and the customer, the following General Terms and Conditions (GTC) apply exclusively in the version valid at the time of the order, even if the access to www.pattydoo.de is from outside the Federal Republic of Germany. Any other general terms and conditions of the customer shall not become part of the contract, even without express objection by pattydoo, even in the case of our delivery, unless we expressly agree to their validity in writing.

2.1   The offers on pattydoo do not constitute legally binding offers; they are non-binding requests for customers to submit purchase proposals. The purchase agreement does not become legally binding until the customer has clicked the "Buy now" button. Pattydoo is entitled to accept this offer within a period of five days in text form, e.g., by sending the confirmation email, whereby the receipt of the order confirmation by the customer is decisive in this respect. The purchase contract is concluded with this confirmation email. In this email or in a separate email, but at the latest upon delivery of the goods, the contract text (consisting of the order, GTC and order confirmation) is sent to the customer by us on a permanent data carrier (email or paper printout) (contract confirmation).

2.2   The contract is concluded in German.

3.1   The prices stated on the product pages are inclusive of VAT. The corresponding shipping costs are indicated to the customer in the order form and are to be borne by the customer, unless the customer makes use of his right of cancellation. In the event of cancellation, the customer shall bear the direct costs of the return shipment.

3.2   The payment methods are communicated in the pattydoo online shop. In principle, we offer payment for items ordered from pattydoo by direct debit, PayPal or credit card, whereby we use the payment service provider PayPal for all of the above-mentioned payment methods. Pattydoo reserves the right to accept additional payment methods for each order in individual cases or not to offer certain payment methods and to refer to other payment methods.

3.3   If you select a payment method offered by "PayPal"/"PayPal Checkout", payment will be processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal Terms of Use, which can be viewed at https://www.paypal.com/us/webapps/mpp/ua/useragreement-full.

In the event that you do not have a PayPal account, the conditions for payments without a PayPal account apply, which you can view here: https://www.paypal.com/us/webapps/mpp/ua/privacy-full.

The individual payment methods via "PayPal" are displayed under a correspondingly labelled button in the pattydoo shop during the order process. PayPal" may use other payment services for payment processing. If special payment conditions apply, you will be informed of these separately.

Further information on "PayPal" can be found at https://www.paypal.com/us/legalhub/home.

3.4   The customer is only entitled to offset if his claim is undisputed or has been legally established. Withholding of payments by the customer due to counterclaims from other contractual relationships is excluded.

3.5   The delivered goods shall remain our property until full payment has been made.

4.1   The purchased item shall be provided to the customer for download as an eBook (PDF file format). A PDF is a file that is not copy-protected. To this end, pattydoo sends the customer a link via the email address specified by the customer. The link is available to the customer for an unlimited period of time, however, pattydoo reserves the right to deactivate the link after a certain period of time, however, no earlier than one month after it is initially sent. The customer shall therefore be requested to download the files immediately. In addition, the purchased eBook can be found in the customer's account in the menu under: My Orders and can be downloaded there as many times as the customer wishes.

4.2   In order to be able to read the eBooks, the customer must have installed suitable reading software (Adobe Reader, available for Windows and Mac), known as an eBook reader. The available formats for each eBook can be found in the respective product descriptions. Using the eBook reader, the customer can also print out the eBook. The provision of the eBook reader itself is not pattydoo's responsibility. Additional shipping costs will not be incurred. All telecommunications fees incurred for the download shall be paid by the customer.

5.1   The items offered by pattydoo are copyright protected and/or protected by commercial property rights.

5.2   By providing the download of a purchased item, pattydoo does not grant the customer any ownership rights. By providing the download, pattydoo grants the customer a basic, non-transferable right to reproduce the item, without sub-licenses, for personal use in the production of the respective textiles. No personal use and thus, commercial and industrial production of the respective textiles is prohibited. Any other use requires prior consent from pattydoo. If you have any commercial use in mind for the purchased item, it is possible upon request to acquire a license for €9.99 from pattydoo. Please direct any queries to lizenz@pattydoo.de.

In addition, the customer is not permitted to edit or modify, reproduce, distribute, issue and/or publicly display the item acquired by way of download, with the exception of uses permitted by copyright laws. In particular, the customer is prohibited from making the item publicly accessible on the Internet or on other networks.

6.1   Consumers generally have a statutory right of cancellation when concluding a distance selling transaction, about which we provide information below in accordance with the statutory model. A sample cancellation form can be found in 6.2. The exceptions to the right of cancellation are regulated in 6.3.

Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise the right to cancel, you must inform us, pattydoo GmbH, Dernburgstr. 59, 14057 Berlin, Tel. 030 54 88 40 53, E-mail: service@pattydoo.de, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

6.2   Sample cancellation form 
(If you want to cancel the contract, please fill out this form and send it back to us).

- To pattydoo GmbH, Dernburgstr. 59, 14057 Berlin, Tel. 030 54 88 40 53, E-mail: service@pattydoo.de:

- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for notification on paper)

- Date

(*) Delete as appropriate

End of the cancellation policy

6.3   The right of cancellation does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of cancellation expires prematurely for contracts for the delivery of digital content not on a physical data carrier if the trader has started to execute the contract after the consumer has given his express consent and at the same time confirmed his knowledge that he loses his right of cancellation upon commencement of the execution of the contract.

7.1   If the delivered goods are defective, the customer is entitled to replacement or improvement, withdrawal from the agreement, or a reduction of the purchase price, subject to statutory regulations.

7.2   For consumers, the statute of limitations on warranty claims for the delivered goods is two years from the receipt of the goods. For buyers who are not consumers, the statute of limitations on warranty claims is one year.

7.3   Warranties only apply if they have been explicitly included in the written product description.

8.1   Pattydoo assumes full liability in case of injury to life, body or health. In case of impossibility or delay of fulfillment and in case of violations of significant contractual obligations, pattydoo is also liable in case of negligence; this liability is limited to typical, foreseeable damages. Significant contractual obligations (cardinal obligations) are such contractual obligations which are essential for the correct execution of the agreement; the customer does and should be able to trust that compliance with these obligations is implicit.  Typical foreseeable damages are those designated by the protective purpose of the respective violated contractual clause.  pattydoo is otherwise not liable in case of minor negligence. The above limitations of liability also apply to any claims against pattydoo's corporate bodies, statutory representatives, and other agents employed in the performance of pattydoo's obligations.

8.2   The limitations of liability resulting from 8.1 shall not apply if pattydoo has fraudulently concealed the defect or has assumed a guarantee for the quality of the item. The same shall apply if pattydoo and the customer have reached an agreement on the quality of the item. The provisions of the Product Liability Act shall remain unaffected.

8.3   Currently available technologies cannot guarantee uninterrupted and error-free data communication via the Internet.  Therefore, pattydoo is not liable for continuous, uninterrupted availability of its online shop.

We collect and store the data of our customers that is necessary for business transactions. We comply with the statutory provisions when processing personal data. Details can be found in our privacy policy.

10.1   All disputes arising from the legal relationship between the customer and pattydoo shall be governed by the laws of the Federal Republic of Germany. In the case of consumers, this choice of law shall only apply insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.

10.2   If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and pattydoo shall be our registered office. The same shall apply if the customer is not domiciled within the European Union.

10.3 The European Commission provides a platform for online dispute resolution (OS), which you can find under the link to the platform of the European Commission. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

Version: 2024